Industrial Hardware Distributors, Inc (IHD) is a major supplier of manufacturing, maintenance, and industrial supplies. We have built our reputation on providing competitively priced products and individualized service to our customers. More than just another vendor, our entire organization is committed to streamlining how you order and inventory the products we provide. We are in business to service our customers by helping to make your job easier.
IHD was recently featured in an article titled "Industrial Hardware Distributors looks to expand beyond Kansas City, ratchet up growth" by the Kansas City Business Journal.
For more than 35 years I have spent my working life providing customer service. Beginning with a job managing a fleet of golf carts at a local Country Club, to running an auto parts store, then to outside sales and management, and ultimately ownership of a wholesale distribution company, the lesson has always been the same…if you want loyal customers you must do a better job of taking care of them than your competition.
At IHD, service is not a buzzword, a term thrown around careless or haphazardly. It is a culture that has been instilled in every one of our associates since the day we started back in 1993. Perhaps that is part of the reason we have enjoyed many years of double digit growth even through the lean times we now face.
We also have a very clear set of beliefs. We are a family. We look out for each other. We respect and appreciate our clients, vendors, and competitors. We believe not only in service of our customers, but also of our community. Everyone is encouraged to get involved in a community service activity or organization. We participate individually and collectively to give back something for the blessings we have had bestowed upon us.
We have one common goal here at IHD. Call it our mission.
Extraordinary service… everyday.
Thank you for taking time to visit our newly designed website. Please let us know how we can be of service.
“IHD inventories, stocks and writes orders every week to keep all our bins to their expected stock levels. IHD does this with no labor required on our part. One of the most important things about IHD that differentiates them from their competitors is they don't just supply goods. IHD has consistently gone above and beyond to understand our business and our needs. IHD does not wait for the customer to ask for a new product, there has been numerous times where IHD has found a product and have come to us and suggested the item as a replacement to improve our end product or make our product less costly. Our relationship is a partnership and anything they can do to help us will strengthen that partnership. Another difference between IHD and their competition is their sense of urgency when we are desperate for a new part.”
Scott Burton, V.P. Manufacturing
Doing business with IHD for 17 Years
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